Privacy Policy

This policy explains how Bhavanam Regency ("we", "us") handles personal data collected through bhavanamregencydarsi.com, our front desk and messaging channels, in line with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

What we collect

• Booking details: name, mobile number, email, city, dates, guests and preferences
• Identity documents at check-in, as required by law for hotel guests
• Payment status and references (card and UPI details are handled by Razorpay; we never see or store full card numbers)
• Website usage data through optional analytics and marketing cookies, only after you consent. See our cookie policy

Why we use it

• To confirm, manage and service your reservation
• To send booking confirmations, reminders and receipts by WhatsApp, SMS or email
• To meet legal duties such as guest registers and Form C reporting for foreign nationals
• To improve our website and services

Sharing

We share data only with service providers who help us operate (payment gateway, hosting, database, messaging providers) and with authorities when required by law. We do not sell personal data.

Retention and security

Booking and ID records are retained for the period required by law and then deleted. Data is stored with access controls, encryption in transit and role-based permissions for staff.

Your rights

You may request access, correction or deletion of your personal data, or withdraw consent for marketing messages, by writing to info@bhavanamregencydarsi.com. Reply STOP to any WhatsApp marketing message to opt out.

Contact

Bhavanam Regency, Darsi Central Mall (DCM), 3rd Floor, Podili Road, above MORE Supermarket, Darsi, Prakasam District, Andhra Pradesh 523247. Phone: +91 90008 69444. Email: info@bhavanamregencydarsi.com.